Product How it works
Everything between “how much?” and a booked customer.
LeadSethu sits between your WhatsApp Business number and your team. It answers what can be answered from your price list, scores every enquiry by rules you can read, and turns the rest into a clear list of things for people to do.
01 Replies
Answers drawn only from what you sell.
You describe each offering once: its name, price, duration, what's included and who it suits. Add the questions you get asked every day, like parking, timings or payment methods. When an enquiry arrives, LeadSethu drafts the reply from that and sends it from your WhatsApp Business number within seconds.
- It never invents a price, a discount or a time slot nobody offered.
- Offerings marked needs a person, such as custom quotes or anything medical or legal, are acknowledged and handed to you.
- Questions it can't answer from your catalogue are flagged on the lead, so you can see what to add.
- It keeps the thread: a second message gets a reply that knows what was already said.
- NameClass 10 Maths, evening batch
- Price₹3,200 / month
- Duration4 classes a week · 90 min
- IncludesWeekly test, doubt sessions
- SuitsCBSE and ICSE, Class 10
- Needs a personNo
02 Lead scoring
A score you can check, not a number you have to trust.
Software reads each conversation for facts, such as a date, a budget, a booking request or where the lead came from. Your rules then decide what each fact is worth. The total is a score out of 100, and your thresholds decide what counts as warm and hot.
- Every lead shows the rules that fired and the points each added.
- A signal that is later contradicted stays in the breakdown at zero, with the reason, so the working is never hidden.
- Thresholds and weights are set per business. What's hot for a wedding venue isn't hot for a tuition centre.
- Asked for a booking or trial +30
- Gave a date within 90 days +25
- Mentioned a budget that fits +20
- Asked about price +15
- Came from a paid ad +10
- Replied within 5 minutes +4
- Said they were “just looking” −15
03 Shared inbox
Step in whenever you like, in your own words.
Every conversation is in one inbox your whole team can see. Reply yourself at any point. LeadSethu shows whether WhatsApp's 24-hour customer-service window is open. Inside it you can write freely. Outside it, you pick one of your approved message templates, as WhatsApp requires.
- See who is handling a lead, and reassign it.
- Notes stay on the lead, visible to the team and never sent to the customer.
Is the 22 Nov date still free for 200 guests?
Auto-reply · from your catalogueThe main hall seats up to 250, and veg packages start at ₹650 a plate. I've asked the team to check 22 November for you.
Priya · teamHi Rahul, Priya from the venue. 22 Nov evening is free. Can I call you at 6 to talk menus?
04 Pipeline, tasks & follow-ups
Nobody goes cold by accident.
Leads move through stages you define. Follow-up sequences send the next message on schedule, on your working days, and stop as soon as the lead replies or moves to a stage that ends outreach. Tasks keep the human jobs, like “call back”, “send the brochure”, from slipping.
New 4
Contacted 3
Booked 2
Won 1
05 My Day
Open it in the morning. Work down the list.
My Day brings together today's calls, follow-ups, bookings to confirm and tasks that are due, ordered so the most valuable leads come first. Each person on the team sees their own list.
- 10:00Confirm site visit: Kiran D.2BHK · Sat 11:0088
- 10:30Call Farah A.Asked for a callback74
- 12:00Follow up Vikram S.Brochure sent Friday57
- 15:00Site visit: Neha & ArunConfirmedBooked
- 17:30Send floor plansTask · Kiran D.Task
06 Bookings
Captured in the chat. Confirmed by you. Sent automatically.
When someone asks for a slot, LeadSethu takes the request from the conversation: in person, on the phone or by video. It doesn't promise a time you haven't approved. One tap from you confirms it, and the customer gets the confirmation on WhatsApp, as an approved template if the 24-hour window has closed. For a video booking, the meeting link goes with it.
- LeadKiran D. · 88
- WhatSite visit, Tower B
- WhenSat 11 Oct, 11:00
- KindIn person
- Taken fromWhatsApp, 9:42 today
07 Phone answering · optional add-on
A phone line that answers when you can't.
Point enquiry calls at a LeadSethu line and it answers them from the same catalogue, in English or Hinglish, with a natural Indian-English voice you choose. It takes booking requests and logs every call to the lead with a transcript and summary.
- Callers are told at the start that the call is recorded. If they object, they are offered a person or another channel. The transcript is deleted, and they aren't asked again.
- Callers who ask for a person, want a discount, are unhappy or ask about anything marked as needing a person are put through to your number.
- Call charges are billed by the voice provider to your own account, so you see exactly what you use.
- AskedTimings on Saturday, and the fee for a cleaning.
- AnsweredOpen 9 to 2 on Saturdays. Scaling and polishing is ₹1,200.
- RequestedSaturday at 10 am for a cleaning.
- Handed overAsked whether a tooth pain needs a root canal. Put through to the front desk.
08 Lead sources
Know which channel actually brings customers.
Every lead records where it first came from, and keeps it. Click-to-WhatsApp ads carry the ad they came from. Meta lead forms, website forms, phone calls and leads your team adds by hand are labelled too. Reports then show conversion by source, not just enquiry volume.
- Click-to-WhatsApp ad“Diwali bridal offer” · Instagram
- Meta lead formFacebook · “Free trial class”
- Website formContact page
- PhoneInbound call
- Added by handWalk-in, entered by Priya
09 Owner alerts
The hot ones come to you.
When a lead crosses your hot threshold, LeadSethu sends a WhatsApp alert with the essentials and a link to the lead. Alerts can go to whoever handles that kind of enquiry, and they follow your working days.
LeadSethu alertHot lead, 88: Kiran D. 2BHK, Tower B, wants a site visit Sat 11:00. Came from the Whitefield ad.
10 Reports
See how fast you answer, and what converts.
Response times, conversion by source and by stage, and team activity. They're the numbers that tell you where enquiries are being lost and which ads are worth paying for.
11 Team, roles & audit
Several people, one record of what happened.
Add your team with roles that control what each person can see and change. Assign leads, hand them over, and keep an audit log of every significant change: who changed a stage, edited the catalogue or confirmed a booking, and when.
- 17:05Priya confirmed a bookingKiran D. · site visitBooking
- 16:12Owner changed hot threshold65 → 70Settings
- 15:30Arjun moved a leadContacted → BookedStage
Start What you need
A WhatsApp Business number and your price list.
We connect your number to the official WhatsApp Business Platform through Meta, set up your catalogue and message templates, and configure scoring with you. You don't need anything technical.
- A phone number for WhatsApp Business, plus access to your Meta Business account (we help you create one).
- Your offerings and prices, plus the questions customers ask most.
- Optional: a number to forward enquiry calls to the phone line.